PROCESSING OF PERSONAL DATA

We are committed to securely managing the personal data you provide and to using it only for the purposes specified below.

We will use your personal information for the following purposes:

To improve your experience on our website. We will take great care of your personal data and will not use spam methods. You can decide when and how to receive messages from us.
To process your order or respond to requests related to your placed order. For example, when placing an order, you will provide your name, billing and shipping address, phone number, and email address. We will use this data for invoicing, shipping, and sending emails or SMS updates about your order status — nothing else.
To comply with legal obligations. For example, we will use your name, billing address, and email address to issue an invoice, a mandatory step in completing the transaction.
To send electronic messages such as newsletters (news, offers, useful information), if you have given your consent. You can unsubscribe from the newsletter at any time.
To keep you informed about your order status via email or SMS. These automated messages are sent as long as an active order exists and do not require explicit consent.
To contact you if we need additional details regarding your order or if there are any issues with it.
To respond to your questions about our products or any order you have placed.

We collect personal data in the following cases:

When you place an order for any of our products.
When you create an account on our website.
When you subscribe to newsletters.
When you contact us via email, phone, or social media (Instagram) for product or order inquiries.
When you participate in contests, giveaways, or surveys.
When you visit or browse our website.

Name, address, phone number, and email address.
Payment details required to process your purchase. For card payments, card data is not stored or processed by us — it goes directly to the payment processor, who ensures the security of your information.
Contact details and the content of your communications with us (via phone, email, or apps).
Account information, such as your order history.

We store your information only as long as necessary to provide you with quality services.

Right to rectification: You can request the modification, deletion, or update of your personal data free of charge by sending an email to sophinebaby@outlook.com.
Right of access: You can request confirmation or a copy of your processed data by emailing sophinebaby@outlook.com.
Right to object: You can object to the processing of your data when it is not necessary by contacting us at sophinebaby@outlook.com. If you remain unsatisfied, you may contact the National Authority for the Supervision of Personal Data Processing (ANSPDCP) at www.dataprotection.ro.
Right to erasure (“right to be forgotten”): You can request data deletion via email at contact@sophinebaby.com, and we will comply unless legal obligations require retention.
Right to opt out of marketing communications: If you no longer wish to receive marketing messages from Sophine Baby, you can unsubscribe from our newsletter. This will not affect order-related communications, which you will continue to receive.